This policy explains how billing, cancellations, and refunds work for paid Vanta Panel subscriptions, provided by Vanta Panel. It forms part of, and should be read together with, our Terms of Service.
Subscriptions and billing
- Paid plans are priced per server, per month, and paid in advance at the price shown at checkout, plus any applicable taxes.
- Card payments are processed by Stripe and start a monthly subscription that renews automatically each month using the card on file until you cancel.
- PayPal payments are processed by PayPal and are a one-time purchase that covers 30 days. They do not renew and you are never charged again; when the period ends, your license returns to free-tier limits unless you buy another period.
Cancelling your subscription
- You can cancel a card subscription at any time from your client area.
- Cancellation stops all future renewals. Your plan stays active until the end of the current paid period, after which your license limits revert to the free tier.
- A PayPal purchase has no renewal to cancel: it stays active until its 30 days end, then your license limits revert to the free tier.
- The software keeps running after a plan ends — you simply return to free-tier limits, on the schedule published on our pricing page (what happens when a licence lapses).
Refunds
- 14-day money-back guarantee. If you are not satisfied with your first payment for a paid plan, contact us within 14 days of that charge and we will refund it in full.
- Card renewals. Renewal charges on a card subscription are generally non-refundable, because you can cancel at any time before a renewal to avoid being billed. If a renewal caught you by surprise, contact us — we review reasonable requests in good faith.
- Partial periods. We do not provide pro-rated refunds for the unused part of a billing period after the refund window has passed; you keep access until the period ends.
- How refunds are issued. Approved refunds are returned to your original payment method through Stripe or PayPal and typically appear within 5 to 10 business days, depending on your bank.
Free tier
The free tier involves no payment, so there is nothing to refund. You can use it for as long as you like within its limits.
Your statutory rights
Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your country (for example, statutory withdrawal or cancellation rights). Where such rights apply, they take precedence over the terms above.
Chargebacks
If you have a billing concern, please contact us first at support@vantapanel.com — we can usually resolve issues faster than a chargeback. Initiating a chargeback without contacting us may result in suspension of your license pending resolution.
Contact
To request a refund or ask about billing, email support@vantapanel.com with your account email and the charge in question.
Card subscriptions bill monthly, so cancelling before the next renewal is always enough to stop future charges; a PayPal payment is never charged again. See pricing for what a license covers.